How do I place an order with you?
It is very simple. It just takes a few steps.
1) Once you decide on your product, click "Add to Cart" to add products to your shopping cart.
2) Click "cart" at any time to view items currently in your shopping cart. You can add as many products as you like.
3) When you finish shopping, click "Proceed to Checkout".
4) Type in your email address and password to login. If you have an account or create an accout
(Click "New Customer" if you are not already a member and fill in all the fields. Please re-check your email address and make sure it is correct.)
5) Packaging & Delivery charges are divided into three zones- Auckland, North Island and South Island and are charged on the basis of the number of products you order. Select the correct option for shipping. Do not select Auckland charges for delivery in Hamilton or any RD and SH areas around Auckland. The correct option would be North Island charges. Similarly select the payment option.
Incorrect delivery would result in you not receiving your order.
6) Please READ and understand our terms & conditions of sale and then tick the box.
g) Click "Order Confirmation" to confirm your order.
At this stage you will get the Order Success page.
Once you get to the "Order Success" page, you will get an email to the account email address. It contains all the details you require; Order No., product(s) ordered, GST, freight, total order Value and Bank account details etc, Another email will be sent manually to confirm the product availability.
Once you get the stock confirmation email, you must deposit the money via Internet banking (preferred Method), Telephone banking within 24 hours or if you wish you can send a Bank Cheque but products are sold on 'first payment received first served' basis.
Refer to credit card for clearance information, you can however pay by Cash, Efpos, Credit Card in store.
What are the payment methods?
All payments must be received by us in our bank (cleared funds) before we can send the product(s). Currently we accept four forms of Payments.
Cheques Payable to: Expert Infotech (If you pay by Cheque then it takes 5 Working days to clear)
Bank Account Detail:
Account Number: 12-3072-0868486-00
Account Name: Expert Electronics Ltd T/A Expert Infotech
Bank Name: ASB Bank, Glenfield, Branch, Auckland.
- Cash on Pick-up:
Pay when you pickup, Cash or EFTPOS cards are accepted at the Store.
We accept Visa & MasterCard (Credit Card Extra 2% Surcharge)
- Direct Deposit or Bank Transfer:
As the name suggests, a customer deposits the order total in a bank branch. All deposits or bank transfers should be accompanied by the "Order no." (same as order no or tax invoice No.) as the Reference and additionally (if possible), purchaser's Last Name. Otherwise, the payment can not be acknowledged and products will not be sent. In such situations you must send us e-mail with your order details.
We accepts Visa & MasterCard (Credit Card Extra 2% Surcharge) We use one of the most reliable secure payment systems available on the Internet: the SSL protocol. All of your personal details are protected and encrypted before they are sent for processing.
Cheques Payable to: Expert Infotech (If you pay by Cheque then it takes 5 Working days to clear). We’ll send goods once cheque cleared.
Can I come and collect the product from your retail store?
Is there any extra charge for purchasing at the retail store?
No! There is NO EXTRA CHARGE for purchasing in our store. You can come during our business hours to buy from the store, when you place your order just select store pick up. We advise you to place an order or at least open an account before coming to the store to avoid rush in the store.
I have noticed that some computer resellers have a lower 'bait' price on websites to attract customers and when the products are ordered they don't have stock and worse they quote more. How does pricing work at your end.
We are different to those resellers. You will get the same price that is advertised at the time of placing the order on our website, whether you buy online or from the store. Besides, we are probably one of the very few vendors in NZ, which actually keep products in stock.
How often are your prices on the website updated?
Our Prices on the website are changed 3-5 times a day depending on the exchange rate and other market factors.
Do you have stocks of the products you list on the website? How do I know that the product ordered by me is in stock or not?
We get thousands of orders every week. Almost all the products listed on our website are usually in stocks in large qty. if it is out of stock, the product is ordered immediately and the products come into the stock within hours, If order required may take one or two days’ time unless there is no stock available.
Once you place the order, immediately you are sent an email automatically with the order number and payment details, additionally, a manual check is done (between 9 am - 12 midnight) for the stock availability and a stock confirmation email is sent. [ The order status is changed to 'Pending for Payment' Bank transfer or cheque order or �Payment Received� for Credit card order. Bank Transfer customer should only make payment after this email is received. Please note that the order confirmation is valid for 24 hours only and payment must be received by us within that period.
I have placed the order. But I did not get the stock confirmation email.
If you have received an email within seconds of order success button is pressed by you, then you should also get the stock confirmation email within the hour of the order placement. Please check your email address on our database by logging into our system. Additionally you can click on the order and see the order history on our website.
How long does it take to deliver the product?
Once the stock confirmation email is received by you, we must receive the total payment with order number. as reference within 24 hours. If the total payment is received in our bank account before 12 midnight, then usually, the order is sent the 1-3 working days, if the product is in stock.
If you select Fast Courier, then it is usually delivered within 1-2 working days. If you choose Ordinary Courier, then it takes between 2-3 working days. These are delivery targets only and we do not guarantee that. Expected Delivery time.
If you deposit the order total with order number. as reference immediately after you get the product availability Email. Then, 1-2 business days after receiving your payment we send the product, if it still remains in the stock at this time.( please note that due to the dynamic nature of the computer market, we do NOT reserve any product against an order unless the payment is received in full. Therefore, sometimes the product may get sold out before we receive your payment, despites of confirmation of you the product availability immediately after we receive your order. This happens in about 2% - 3% of the orders.)
Now add the Courier time of 1-5 business days depending on the destination and the courier company
I have ordered the product two days back, but the order status is still 'Pending'. Why?
Please note that we receive hundreds of bank deposits every week.
If the order status is still ' Pending for payment' it means we've still not received your payment, or might have received without order no. or it�s been deposited into a wrong bank account. If this happens then we can not allocate the payment to your order.
In such cases, you must send us an email with following details
Date of Deposit :
A/c no. deposited into:
Reference used :
We will do a manual search to identify your payment. Once the payment is identified, the product will be sent in 1-2 days.
What is the warranty period for my product?
Usually all Computer, Camera products come with 12 month Warranty’s (except for consumables and products under $50 in value). & Mobile Phones battery have 6 month warranty.
Who covers the warranty?
A product warranty is covered by the respective manufacturers, except for products being Parallel Imported are covered by Expert Infotech only (i.e. Mobile Phones, Camera and Lenses etc. are Parallel Imported unless stated otherwise, products warranty are honored by Expert Infotech only ). If a manufacturer does not have a service Centre in New Zealand, then please send the product to Expert Infotech RMA Dept (only applies to products which are not Parallel Imported). Please refer to our warranty Info page Click here
How do I return a product when it is faulty during the warranty period?
Please refer to our warranty Info page Click here
What is the fastest way I can communicate with you on an order placed?
By live chat on our website or send us an email at firstname.lastname@example.org or give us a call on 09-4431786
I had requested a Refund. But it's still not credited into my account. Why?
It takes between 5-10 business days to complete the refund process, provided you have given your correct bank a/c no. in the format, 12-3072-0868486-000 delays are caused if the Bank a/c no. is incorrect, if the order status is changed, the product is not received, or if received but it’s not in its original condition or is damaged. There could be other reasons which are out of our control.
I have tried to track the Ticket Number with Courier company and was told that this no. is not in their system. Why ?
All orders are invoiced based on the complete payments received, with correct packaging & delivery charges paid before 12 midnight. Next step is to package the products. Once the package is sealed the packaging person scans the barcode of the courier ticket no.
As it scans, an email is automatically sent to the customer with this ticket number, at that instant. Then the package is sent to the Courier bin. The Courier companies come at various intervals and pick up the packages for delivery. They scan it and send the information to their databases. Courier updates the database the next day or later. Sometimes we have night shifts (as we receive hundreds of orders everyday) and an email will be sent to you in the night time, as the order is packaged. But the courier will pick up next day morning and the tracking can be done only after that.
I have already deposited the money but I have not received the products. Why?
We send hundreds of orders every day. More than a thousand every week.
We handle this enormous task quite efficiently. Most processes are automated. But there is always 2-3 customers every month who miss out due to delay in receiving the payment or not following the proper procedure. Causes of delay:
1) Not making Order number as reference at the time of depositing the money in Bank. In such cases, let us know the reference you made. We will do a manual search to identify your payment.
2) Wrong selection of Packaging & Delivery charges. Ex: Selecting Auckland charges for delivery in South Island. In such cases, we correct it and you will see the extra amount reflected in the new order total. Product will be sent only after this payment is received by us.
3) Short payment. Product will be sent only after complete payment is received.
4) Delay in receiving your payment. Consequently, product is out of stock. In such cases, we will send the product after we receive the next stocks. If you cannot wait then you can ask for refund.
5) Payment in wrong account. Make sure you put the suffix 000 in case your bank asks 3 digit suffix.
6) We are awaiting a confirmation from you. Sometimes if you order incompatible parts we ask you to reconfirm the items in your order.
7) We might not have received your order. Make sure you have received an order number. when you click Order Success.
What if my product is lost or damaged by the courier?
You must immediately inform the courier company and us. We will pursue the matter from our side. It involves some paper work & usually it takes between 7- 15 working days. Sometimes more time If their investigation requires more details. Once the courier company accepts the liability for the loss, we will send the product(s) again.