It's very simple. It just takes few steps.

1) Once you decide your product, click "Buy Now" to add product to your shopping cart.

2) Click "now in your cart" at any time to view items currently in your shopping cart. You can add as many products as you need to buy.

3) When you finish shopping, click "Checkout".

4) Type in your email address and password to login.

(Click "New Customer" if you are not already a member and fill in all the fields. Please re-check your email address and make sure it is correct.)

5) Packaging & Delivery charges are divided into three zones- Auckland, North Island and South Island, and are charged on the basis of no. of products you order. Select the correct option for shipping. Do not select Auckland charges for delivery in Hamilton or any RD and SH areas around Auckland. The correct option would be North Island charges. Similarly select the payment option.

6) Please read and understand our terms & conditions of sale and then tick the box.

g) Click "Order Confirmation" to confirm your order.

At this stage you will get the Order Success page.

Once you get to the "Order Success" page, you will get an email, instantly to the email address filled by you. It contains all the details you require- Order No., product(s) ordered, GST, Freight, Total Order Value and Bank account details etc. Another email will be sent manually to confirm the product availability.

Once you get this stock confirmation email, you must deposit the money via Internet banking (preferred Method) or Telephone banking within 24 hours or if you wish send a Bank Cheque but products are sold on 'first payment received first served' basis.

That's it.

Cheques Payable to: Expert Infotech Ltd (If you pay by Cheque then it takes 7-10 days)

Bank Account Detail:
ASB Bank - Branch Code: 12-3035 A/C No: 0681030 00
Bank : ASB Bank, Birkenhead, Branch, Auckland


Payment Terms:
All payments must be received by us in our bank (cleared funds), before we can send the product(s). Currently we accept four forms of Payments.

- Cash on Pick-up:
Pay when you pickup Cash or EFTPOS cards at the Stores

- Direct Deposit or Bank Transfer:
As the name suggests, a customer deposits the order total in a bank branch. All deposits or bank transfers should be accompanied by the "Order no." (same as order no or tax invoice No.) as the Reference and additionally (if possible), purchaser's Last Name. Otherwise, the payment can not be acknowledged and products will not be sent. In such situations you must send us e-mail with your order details.

-Credit Card:
We accepts Visa & MasterCard (Credit Card Extra 2% Surcharge) We use one of the most reliable secure payment systems available on the Internet: the SSL protocol. All of your personal details are protected and encrypted before they are sent for processing.

Cheques Payable to: Expert Infotech Ltd (If you pay by Cheque then it takes 5 Working days).

No! There is NO EXTRA CHARGE for purchasing in our store. You can come during the business hours to buy from the store. When you place the order just select store pick up. We advise you to place the order or at least open an account before coming to the store to avoid rush in the store.

We are different than those resellers. You will get the same price that is advertised at the time of placing the order on our website, whether you buy online or from the store. Besides, we are probably one of the very few vendors in NZ, which actually keep products in stock.

Our Prices on the website are changed 3-5 times a day depending on the exchange rate and other market factors.

We get thousands of orders every week. Almost all the products listed on our website are usually in stocks in large qty. if it is out of stock, the product is ordered immediately and the products come into the stocks within hours or take one or two days time unless there is no stock available.

Once you place the order, immediately you are sent an email automatically with the order no and payment details. Additionally, a manual check is done (between 9 am - 12 midnight) for the stock availability and a stock confirmation email is sent. The order status is changed to 'Pending for Payment' Bank transfer or cheque order or “Payment Received” for Credit card order. Bank Transfer customer should only make payment after this email is received. Please note that the order confirmation is valid for 24 hours only and payment must be received by us within that period.

If you have received an email within seconds of order success button is pressed by you, then you should also get the stock confirmation email within the hour of the order placement. Please check your email address on our database by logging into our system. Additionally you can click on the order and see the order history on our website.

Once the stock confirmation email is received by you, we must receive the total payment with order no. as reference within 24 hours. If the total payment is received in our bank account before 12 midnight, then usually, the order is sent the 1-3 working days, if the product is in stock.

If you select Fast Courier, then it is usually delivered 1-2. If you choose Ordinary Courier, then it takes between 2-3 working days. These are delivery targets only and we do not guarantee that. Expected Delivery time.

If you deposit the order total with order no. as reference immediately after you get the product availability Email.

Then, 1-2 business days after receiving your payment we send the product, if it still remains in the stock at this time.( please note that due to the dynamic nature of the computer market, we do NOT reserve any product against an order unless the payment is received in full. Therefore, sometimes the product may get sold out before we receive your payment, inspite of confirming you the product availability immediately after we receive your order. This happens in about 2% - 3% of the orders.)

Now add the Courier time of 1-5 business days depending on the destination and the courier company

Please note that we receive hundreds of bank deposits every week.

If the order status is still ' Pending for payment' it means we've still not received your payment, or might have received without order no. or it’s been deposited into a wrong bank account. If this happens then we can not allocate the payment to your order.

In such cases, you must send us an email with following details

Date of Deposit :

A/c no. deposited into:

Amount :

Reference used :

We will do a manual search to identify your payment. Once the payment is identified, the product will be sent in 1-2 days.

Usually all Computer & Camera products come with 12 months warranty and Mobile phone come with 3 Month warranty (except for consumables and products under $50 in value).

A product warranty is covered by their respective manufacturers. If a manufacturer does not have a service centre in NZ, then please send the product to our RMA Dept. Please refer to our warranty Info page Click here

Please refer to our warranty Info page Click here

By live MSN Messenger ID sales@einfo.co.nz or send us an email at sales@einfo.co.nz or give us a call on 09-4199786

It takes between 5-10 business days to complete the refund process, provided you have given your correct bank a/c no. in the format, 12-3035-0681030-000 delays are caused if the Bank a/c no. is incorrect, if the order status is changed, the product is not received, or if received but its not in its original condition or is damaged. There could be any other reason which is out of our control.

All orders are invoiced based on the complete payments received, with correct packaging & delivery charges paid before 12 midnight. Next step is to package the products. Once the package is sealed the packaging person scans the barcode of the courier ticket no.

As it scans, an email is automatically sent to the customer with this ticket no., at that instant. Then the package is sent to the Courier bin. The Courier companies come at various intervals and pick up the packages for delivery. They scan it and send the information to their databases. Courier updates the database the next day or later. Sometimes we have night shifts (as we receive hundreds of orders everyday) and an email will be sent to you in the night time, as the order is packaged. But the courier will pick up next day morning and the tracking can be done only after that.

We send hundreds of orders every day. More than a thousand every week.

We handle this enormous task quite efficiently. Most processes are automated. But there is always 2-3 customers every month who miss out due to delay in receiving the payment or not following the proper procedure. Causes of delay:

1) Not making Order no as reference at the time of depositing the money in Bank. In such cases, let us know the reference you made. We will do a manual search to identify your payment.

2) Wrong selection of Packaging & Delivery charges. Ex: Selecting Auckland charges for delivery in South Island. In such cases, we correct it and you will see the extra amount reflected in the new order total. Product will be sent only after this payment is received by us.

3) Short payment. Product will be sent only after complete payment is received.

4) Delay in receiving your payment. Consequently, product is out of stock. In such cases, We will send the product after we receive the next stocks. If you can not wait then you can ask for refund.

5) Payment in wrong account. Make sure you put the suffix 000 in case your bank asks 3 digit suffix.

6) We are awaiting a confirmation from you. Sometimes if you order incompatible parts we ask you to reconfirm the items in your order.

7) We might not have received your order. Make sure you have received an order no. when you click Order Success.

You must immediately inform the courier company and us. We will pursue the matter from our side. It involves lot of paper work. Usually it takes between 7- 15 working days. More time If their investigation requires more details. Once the courier company accepts the liability for the loss, we will send the product(s) again.